Managing Your Accounts

Log in to my account  at  http://myaccount.mound.net

Your user name is: username@mound.net  (ie..joeb@mound.net)  or username (ie. joeb). Next you will enter your password.

Once signed into the End User Control Panel you will find a list of options:

• Home (summary of your service)
• Change password (Important note  DSL USERS>>> your modem has to be updated too if you change the password of your main account)
• Add/Remove Basic Service (Not used unless you want to totally delete your email account so proceed cautiously)
• Modify Spam/Virus Settings  (If you don’t want any filtering then you can turn OFF Spam Filtering here.  Greymail notification is located here, too. This allows you to continue using your favorite email client, but be notified when greymail comes in for review. Also located here is Virus Filtering, Virus Notification, Advanced SPAM settings, Blacklist, and White list.  HELP is located in the top right corner for more information.
• Add/Edit Child Accounts – Want additional emails? Separate passwords?  You get to manage them yourself!
• Manage Website: Have you created your own Website? Finally you have an easy way to upload it and update your webpage too!
• Webmail – This is an updated and easy to use Webmail for when you are away from home and have access to the internet.  Check it out!
• Greymail – This is where all of your filtered emails go. Here are some tips in using it.
  • Introduction: Greymail is the result of the virus and spam filtering options. Whenever the Virus Scanner or the Spam Filter catches a message that is identified as a virus or as spam, they will re-direct the message to Greymail. Greymail is essentially a quarantine area to contain these undesirable messages.
    
    All Greymail is configured to automatically delete after a period of 14 days or less, depending on the user configurable setting. You may delete messages, forward messages, read messages, and configure a list of users that you always want to receive mail from.
  
  
  • Spam Scoring: Every email you receive passes through the Spam filtering system, which analyzes the message, looking for certain traits normally found in Spam. There are hundreds and hundreds of traits the filtering system scans for; all capital letters in the body of the message, an Unsubscribe link, no name in the From: line are just a few. If only one of these traits is found in a message it will be assigned a low Spam score but if a message has many of these traits it will be assigned a higher score. This is how it is decided whether a message should be sent to your Inbox or to Greymail. The Spam Threshold point scale that you can adjust in your Greymail Options sets the bar for the delivery to your Inbox or Greymail (Spam repository).
    
    When in Greymail, click the View Message Header icon. The line that reads X-X5: Spam: True; 6.4 / 5.0 means that this message scored a 6.4 because of the Spam traits that were found and your Spam Threshold is set to 5.0, so this message was sent to Greymail rather than your Inbox. If you find that legitimate email is being quarantined in Greymail check this X-X5: Spam: True line and tweak your Spam Threshold setting until the messages clear filtering.
  
  
  • Spam Confidence: The Confidence Threshold of your Greymail Options lets you decide at what score a message should not appear in the "Normal" confidence tab of the message list. Any message that scores above what you have set in the Confidence Threshold should rarely need review, and will be listed under the "High" confidence tab. All messages, regardless of score, will be shown together under the "Both" confidence tab.
  
  
  • Functions:
    • Deleting a message: To delete a message or a collection of messages, select the checkbox to the left of each message, then hit the delete button at the top of the screen.
    
    
    • Viewing a message: To view a message, click on the subject. If the message has no subject, you may click on the envelope to the right of the date field to pull up the message. This will launch a new window. If the message contains attachments or inline images, it will not display for security reasons. In this case, if the message is spam, you can forward it on to your normal email client and read it. Headers are not included in the message display. In order to view headers, click on the header icon next to the envelope. To view a message with unsafe images (web bugs) click on the magnifying glass.
    
    
    • Forwarding a message to your normal email account: To forward on a message, simply check the checkbox to the left of it, then hit the forward button at the top of the screen.
    
    
    • Allowing mail from sender: To allow messages to pass through your spam filter, you can select the message by checking the checkbox to the left of the message, then hit the "Allow Sender" button at the top of the page. This will add the sender's email address to the white list which is a list of users that you will always receive mail from, regardless of whether they are spam or not.
    
    
    • Adding, Editing, or Removing users from your white list: To add, edit or remove users from your white list, select "Options", then add, edit, or remove from the list. In order to add multiple addresses, add one, then save, then another free input box will appear at the bottom of the list.
      
      You can use wildcards - for example, to block everything from "my-example-domain.com", simply put *@my-example-domain.com on your blacklist. You can whitelist everyone from that domain by placing the same thing on the whitelist.
    • Statistics: Shows the number of messages which have been placed into your greymail on a month-by-month basis.
    
    
  • White List: Just the opposite of the Black List, this allows users to specify addresses to go straight through to their mailbox. Wildcards can also be used here as well. Please note that viruses will always be blocked.

Here are some suggested options for managing your Greymail settings

• Mound.netrecommends a 4.5 setting for Spam Sensitivity. They then adjust the filters as they review their ‘greymail’.
• Use White listing when an email does get through to greymail.  You can actually check mark it and move it to the White listing.
• Set Spam Sensitivity and filters. Then from the Modify Spam/Virus Settings you can turn Greymail notification on…it can be set for daily or weekly for easy viewing…accessing it from you favorite email client.
• Prefer no filters? Just turn it off as bolded above.